Customer Care Specialist

Firenzecolor is part of San Marco Group, an international group leader in the production and sales of paints and varnishes for professional construction. The Group is made up of 7 production sites and 4 commercial companies located throughout the world, marketing over 5500 high-end products. International growth has allowed the Group to be present in much of the globe with a network of distributors that reaches more than 100 countries on five continents, with a widespread network of sales points.

For our site in Miami, Florida, we are looking for a Customer Care Specialist to join our Customer Care team.

Responsibilities:

• Assist customers with orders, returns, shipping, and other service-related inquiries.
• Provide detailed information about company products and services to ensure maximum customer satisfaction.
• Handle and resolve customer inquiries and complaints via phone, email, and chat.
• Identify opportunities to enhance the customer experience by gathering feedback and suggestions.
• Collaborate with other departments (e.g., technical and sales teams) to resolve complex issues.
• Monitor customer service requests to ensure they are addressed promptly and accurately.
• Welcome and support client visits at the company’s shop, and occasionally at the company’s Training Center if needed.
• Stay connected with market trends and share new business opportunities with the team.

Requirements:

• High school diploma or higher education degree.
• 1–2 years of experience in customer support or customer care roles.
• Excellent written and verbal communication skills (preferably bi- or multi-lingual).
• Proficiency in computer tools and software.
• Strong customer orientation and problem-solving skills.
• Ability to work effectively in a team and handle stressful situations.

Desired Skills:

• Empathy and active listening.
• Strong multitasking and time management abilities.
• Conflict resolution and objection-handling skills.
• Ability to work in a dynamic and fast-paced environment.

Benefits:

• Work in a stimulating and dynamic environment.
• Opportunities for professional growth within the company and the Group.
• Salary: Full-time employment at $19 per hour (gross).
• Paid overtime.
• Health insurance.